
Your cancellation request, with the correct account identifying information, must be received before the renewal date. Provide possible usernames and the billing information: If you are not able to log in, or are unsure of the username the membership is under, contact Customer Support. Troubleshooting I'm not able to log into the account! It's best to cancel as soon as you decide, to avoid being charged. You will continue to get membership benefits until the expiration date. You can cancel at any time before the renewal date. Memberships are not available on Xbox One.

Check out the Canceling a Mobile Membership help article for more information. Recurring memberships purchased via a mobile app must be canceled via the app or device payment.

Requires high-speed internet connection (ISP fees apply).

Select regions () and devices streaming limits apply, server availability and wait times may vary. Requires Xbox Game Pass Ultimate subscription and supported game, or supported free to play game may require supported controller (all sold separately). Game titles, number, features, and availability vary over time, by region and platform. Charges may be increased on at least 30 days notice as described in the Microsoft Store Terms of Sale. To stop being charged, cancel your subscription in your Microsoft account (/services) or on your Xbox console, before the next billing date.

Plus applicable taxes.īy subscribing you are authorizing recurring payments made to Microsoft at the intervals you selected, until cancelled. After promotional period, subscription continues to be charged at the then-current regular price (subject to change), unless cancelled. Offers not valid in Russia and Turkey other geographic restrictions may apply. Promotional offers may not be valid for all members and are only available for a limited time.
